Offering a smooth and hassle-free experience to you is our top priority. If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns and issue refunds/replacements. Please read the information on this page for guidance and instructions on returning your products.
How do I know if an item is eligible for return?
In general, we offer a 3 -day no-questions-asked return policy, however, this policy varies by product - we strongly recommend you check each product's return eligibility mentioned in the Shipping and Returns tab on the product page.
for eligible products, you must place a return request within 3 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.
Exceptions to this policy include:
Do you offer reverse pickups? Are there any additional charges for this service?
We offer a reverse-pickup service for many, but not all, pin codes. In case you choose to arrange for a reverse pick-up, if your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at EASYTECH IT SOLUTIONS PRIVATE LIMITED 122. KABI MUKUNDA DAS ROAD, KOLKATA- 700065. In such cases.
What if I have received a damaged product?
We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 3 calendar days of receiving your order. Once the refund request is approved, we will you provide free replacement / refund as applicable. Please mention your order number when you reach out to us.
What is the process to return a product?
What about the refundable amount?
A credit will automatically be applied to your original method of payment within 7 days of approval of the refund.
Please note that only the product cost (less restocking fee, if applicable) will be refundable. Costs related to shipping, COD charges, custom packaging, etc. will not be eligible for a refund.
If the payment has been made in cash (COD), the amount will be refunded by RTGS/NEFT.
If the payment has been made using a credit issued outside India, the refund will be subject to the applicable foreign exchange regulations. The gain or loss on account of fluctuation of currencies shall be to the customer's account.
No refund will be processed in cash form.
How long will it take to process my return?
It usually takes 10-15 working days for you to receive a replacement product or a refund